Thursday, November 7, 2013

Every Client Deserves Your Best

As a real estate agent, I am contacted by people from all walks of life and of varying means.  In my life, I treat people as I would like to be treated myself - with kindness and respect.  That is also how I do business.  I work hard for  all my clients, regardless of how much money they are willing to spend or how much commission I am apt to make, because everyone deserves at least that.  The amount of money someone has does not necessarily correlate to the amount of character they possess or the impact they will have on your life.  And I have been rewarded over and over again.

Case in point:  For the past several months, I had been corresponding with a couple interested in moving to Brunswick County, NC.  They were looking for a  retirement home and wanted to stay under $200,000.  This sounded promising and I was eager to help.  The couple finally came to town and had a long list of homes they wanted to see so I set aside three days for them.

After the first day of showings, I had a better idea of what they were looking for and went back to my office to eliminate some of the homes on their list that did not meet their needs.  In the middle of this task, I missed a phone call from a man who left a message.  His name was Jim and he and his wife were very interested in one of my listings, a singlewide mobile home that had been listed for $72,000.  I knew the home was already under contract and I was so involved with the other people that I actually forgot to call him right back.  Later that day, as I was driving home, Jim called again.  I apologized for not calling him back and he was very gracious about it and I immediately got a nice feeling about these people.  We talked for awhile and I found out that Jim and his wife were looking for an inexpensive vacation home that they could come to several times a year.  I told him I would look on MLS and if I found anything that might be of interest, I would call them.


Long story short, the first people who were willing to spend more money, had not really been totally honest with me.  They had not yet decided whether they wanted to retire to Brunswick County, NC or to South Carolina and so looking at houses for three days would not have been productive or helped them make that decision.  On the other hand, Jim and his wife knew what they were looking for, how much they wanted to spend, where they wanted their vacation home to be and had the means to make the purchase.  But the best part is that, as seniors who had not purchased or sold a home in a very long time, they felt lucky to have found me and relied on me to explain things and guide them through the transaction and to really look out for their interests.  In turn, I knew I too was lucky to have met Jim and his wife, as they are honest, down to earth people who deserve the very best from me and from life.

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